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Telemedicine for Virtual Headache Visits


In keeping with our longstanding commitment to the use of technology to deliver state-of-the-art headache care, The Michigan Headache and Neurology Clinic is now offering telemedicine for virtual visits.

What is telemedicine?

Although telemedicine is any type of electronic patient encounter, such as phone, email or video, we feel strongly that a face-to-face interaction between two humans is the most beneficial to the patient. Therefore we chose to use video telemedicine to have virtual visits for all of our patients visits.

What is a virtual visit?

A virtual visit is like an office visit, only it is done face-to-face over the internet with secure video technology.

On the day of your appointment, please call the office to check in at least 30 minutes prior to your scheduled time. You will then be sent a link via email and/or text which will allow you to enter our virtual waiting room. A medical assistant or registered nurse will meet you in the virtual video site to ask you questions, as they've done in the past, about how you are doing, along with other structured information about your symptoms and medications and about anything new which might have developed since your last visit.

The doctor, or nurse practitioner will then log in to talk to you, face-to-face over this HIPAA compliant virtual video site. At the end of the visit, the RN or medical assistant will then go over any necessary teaching and your next appointment will be scheduled. At the end of the session, we will send your patient instructions, and any requests for any testing which might be needed to you through our encrypted HIPAA email account. We will electronically send your prescriptions to your preferred pharmacy.

Why virtual visits?

We understand the need to follow patients closely when managing complex neurological problems and we understand the inconvenience and expense incurred by our patients coming to see us from outside of the Greater Lansing area. For this reason we initiated a system which allows secure, encrypted virtual video visits, in compliance with HIPAA patient privacy requirements.

Our new technology allows us to conduct clinic visits through the Internet, with Dr. Edmund Messina or our nurse practitioner, Katelyn D'Onofrio MS FNP-C, along with our registered nurses and medical assistants as usual.

What type of equipment do I need?

All you need for these telemed visits is access to a smartphone,tablet or desktop computer that has an high speed internet connection and a web camera. The system is compatible with Windows and or Macs desktop computers, and works with most tablets and smart phones.

Click Here for Information on Setting up your equipment for Virtual Visits

Does insurance cover virtual visits?

Although most insurances are beginning to cover telemedicine visits, some do not. In the COVID-19 crises, most carriers are covering virtual visits. Please talk to our front office to see what the charge, if any, will be.

We anticipate that this service will be cost-effective for many of our patients by offsetting the time spent traveling, cost of fuel and lost time from work plus whatever deductible or copay is needed. Certainly, the weather can make travel even more complicated in the winter.